Support and refunds
Need a hand?
Questions or a refund? Just reply to the purchase email you got from Hotmart. A real person answers.
How to reach me
Reply to the purchase email you got from Hotmart. That is the one place I read, and you do not need an order number.
If your book has not arrived
This is the problem I hear about most, and it is usually a delivery issue. Before writing, check your spam folder and promotions tab. That is often where the message ends up.
If it is still missing, reply to the purchase email you got from Hotmart and I will send the files by hand.
Refunds
Every purchase has a 7-day money-back guarantee. To ask for a refund, reply to the purchase email you got from Hotmart within 7 days of buying. If a file will not open or a payment was taken twice, reply to the same email. Terms